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NAAMA Studios | Breakthrough tattoo removal
 

Welcome to NAAMA Studios’ Terms and Conditions

Please find the terms on which NAAMA Studios Ltd has set below which provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment or consultation.

1. APPOINTMENTS AND CANCELLATION POLICY

  • If you need to reschedule or cancel your consultation, please inform us 48 hours prior to your appointment. Failure to give us 48 hours’ notice will result in the loss of your appointment and a £100 fee.

  • If you need to reschedule or cancel your appointment, please inform us 48 hours prior to your appointment. Failure to give us 48 hours’ notice will result in the loss of your appointment as well as your full appointment fee. Letting us know allows us to manage our diaries and offer the appointment time to another customer.

  • All NAAMA personnel conducting treatment at NAAMA Studios are trained and certified in accordance with the company’s treatment protocol and therefore we do not guarantee continued treatment with a specific named nurse or technician.

  • Please arrive at least 20 minutes prior to your appointment in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. (If you have already completed your paperwork, you can arrive 5 minutes before your appointment time).

  • NAAMA Studios will aim to keep your appointment according to arranged time where possible; however, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance and to reschedule your appointment at the earliest convenience.

  • Prior to your appointment we will do our best to inform you of any preparation required such as shaving, make up removal, avoidance of sun exposure etc. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

  • Please be aware that if you arrive to your appointment and it is deemed to be unsafe to continue with your treatment by our technicians due to tanning, sun exposure, or any other observation of your skin and tattoo, your appointment may be postponed to a later time. We will endeavour to reschedule your appointment at your earliest convenience.

  • Please be advised makeup, deodorant, perfume and oil based products must be removed before treatment. Practitioners will cleanse the area however we cannot be held responsible for all products that may lay dormant in the skin pores and can cause an adverse reaction.

  • All clients must be 18+ of age to start any treatment.

2. LATENESS POLICY

  • If arrival is delayed it is not always possible for us to accommodate your full appointment, which means your appointment time may have to be shortened or cancelled. We will always try to accommodate last minute changes if we can however this is only if the appointment is available for a later time.

3. CREDIT CARD DETAILS, PAYMENT AND REFUND POLICY

  • A deposit is required to secure your appointment with NAAMA Studios.

  • Correct payment must be received before treatment can begin. If you refuse to pay in advance, we have the right to refuse your treatment.

By paying a deposit you agree to the following terms:

 

  • A deposit does not guarantee your treatment. Treatment is only confirmed after your NAAMA consultation and patch test.

  • Following your consultation, if you are not eligible or selected to remove your tattoo with NAAMA, we will provide a full refund of your deposit. 

  • If you cancel your initial consultation and any future treatments by giving us at least 48 hours’ notice, we will refund your deposit in full. 

  • Your deposit must be paid in a single lump sum.

  • If, following your initial consultation and patch test, you have an adverse medical reaction to the treatment and choose not to undergo future treatments, your deposit will be refunded in full.

  • If, following your initial consultation and patch test, you do not want to schedule any further treatments for any reason other than a medical adverse event, then NAAMA Studios will refund £79 of the initially deposited £179 to you. The £100 we retain is used to account for our costs incurred in connection with providing a consultation and patch test.

  • If you have been advised not to continue with your course due to medical reasons, please obtain a medical report from you doctor. Any future sessions will be refunded proportionally however, past sessions will not be refunded.

4. TREATMENT SUITABILITY

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

5. LIABILITY POLICY

  • NAAMA Studios will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

  • It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

  • The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, NAAMA Studios technicians and/or nurses regarding the care of a treated area. Nothing in these terms of business shall exclude or limit NAAMA Studios’ liability for death or any personal injury resulting from NAAMA Studios’ negligence.

6. COMPLAINT POLICY

  • NAAMA Studios endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at NAAMA Studios you are entitled to lodge a complaint, either in person, by telephone or in writing.

  • The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.

  • All complaints will be handled in their entirety by the NAAMA team or by referral to a qualified medical professional.

  • If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. NAAMA Studios aims to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.

  • Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is service related this will normally be the Retail Director. The complaint will be further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.

7. CHILD CARE POLICY

  • Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the deposit. No children under the age of 16 years must be left unattended within the clinic at any time.

8. DRUNK OR UNDER THE INFLUENCE OF DRUG SUBSTANCES

  • The staff at NAAMA Studios will refuse treatment to any clients who are disruptive and obviously under the influence of alcohol or drugs. (This does not include clients who are receiving prescribed medication).

NAAMA STUDIOS

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CONTACT US

020 7031 3471

hello@naamastudios.com

109 Great Portland St

Marylebone

London

W1W 6QG

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Copyright © 2020 NAAMA Studios. All rights reserved. 

NAAMA Studios Ltd. is a limited company registered in England and Wales under company number 11953457.

Claims based on (1) a clinical study in which more than 1,000 treatments were conducted across 58 study participants, (2) 150+ samples of treated tattoos and skin as reviewed by independent dermatologists.