Welcome to NAAMA's Terms and Conditions
Welcome to NAAMA’s Terms and Conditions.
Please find the terms on which NAAMA provides service to its clients below and ensure that you have read and fully understood these terms prior to booking any treatment or consultation.
APPOINTMENTS AND CANCELLATION POLICY
NAAMA currently offers:
Introductory sessions, where a NAAMA consultant will take pre-treatment images and complete removal treatments.
Removal treatment sessions, where a NAAMA consultant will treat the tattoo(s) you want to remove or fade.
You can reschedule or cancel an in-person treatment session by giving 72 hours prior notice. However, failure to give at least 72 hours notice will result in the loss of your appointment and the full appointment fee being charged. Letting us know allows us to manage our schedule and offer the appointment to someone else.
When booking a single, pay-as-you-go session, you must use your session within 3 months of purchase.
When booking a 5-session bundle, you must complete your sessions within 6 months of your booking.
When booking a 10-session bundle, you must complete your sessions within 12 months of your booking.
All NAAMA consultants conducting treatment at NAAMA are trained and certified in accordance with the company’s treatment protocol and therefore we do not guarantee continued treatment with a specific consultant, though we try our best to provide continuity of care.
Please arrive at least 10 minutes prior to any in-studio appointment. Clients arriving more than 10 minutes late will forfeit the original appointment and be charged in full.
We will aim to keep your appointment according to the arranged time where possible; however, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance and to reschedule your appointment at the earliest convenience.
Should we need to cancel on a client due to unforeseen events with less than 24 hours notice we will honor your next identical service for free and do all we can to reschedule your appointment in a timely manner.
We aim to start and end appointments on time. Depending on the tattoo being treated, we may not be able to treat the entire area in a single treatment session.
MICRO TATTOO (15 minute session)
A micro tattoo removal is a single tattoo less than 4cm X 4cm in size. We will need to confirm in studio that your tattoo fits these requirements.
Please note micro tattoo removal excludes permanent makeup. If you’re looking to treat permanent makeup, please see our alternate pricing page.
PREPARING FOR TREATMENT
In order to optimize your results, we recommend that you shave any hair that may be covering the area(s) you’re intending to fade or remove, with the exception of eyebrows. Please contact us prior to your appointment if this is not possible and we will confirm whether we are still able to treat the area effectively.
We ask that you please remove makeup, deodorant, perfume and oil based products from the treatment area prior to treatment. NAAMA consultants will cleanse the skin before treatment, but we cannot be held responsible for all products that may reside in the skin pores.
Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
If you are not sure what preparation is required, please do ask in advance of your appointment and we will be happy to advise.
Please be aware that if you arrive at your appointment and it is deemed to be unsafe to continue with your treatment by our consultants, for example due to tanning, sun exposure, or any other observation of the area to be treated, your appointment may be postponed to a later time. We will endeavor to reschedule your appointment at your earliest convenience. NAAMA will use its discretion and expertise to advise as to the frequency of treatment based on its assessment of each client. At any stage, NAAMA may, at its sole discretion, refuse treatment to a client per NAAMA’s terms and conditions of treatment.
You must be at least 18 years old.
CREDIT CARD DETAILS, PAYMENT AND REFUND POLICY
An up-front payment is required to secure your first appointment with NAAMA. The deposit will account for the full value of your first treatment session.
Correct payment must be received before we can schedule your first treatment session. If you refuse to pay in advance, we have the right to refuse your treatment.
By paying a deposit you agree to the following terms:
All payments must be made in a single lump sum, unless agreed otherwise in writing with NAAMA.
If you have been advised not to continue with your course due to medical reasons, please obtain a medical report from your doctor. Any future sessions will be refunded proportionally however, past sessions will not be refunded.
Membership and packages are non-refundable.
TREATMENT SUITABILITY
We ask you to fill in a healthcare form ahead of your treatment where we will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If we do not feel treatment is suitable, we will inform you as to the reasons why.
We may determine that you need a doctor’s note. It is your responsibility to obtain advice from a qualified doctor confirming that it is safe for you to undergo tattoo removal treatment. This determination may be made at any point in the treatment journey, depending on your health circumstances. Should a qualified doctor determine that it is unsafe to continue with treatment, all future sessions will be refunded (if applicable).
We will use our discretion and expertise to advise as to the frequency of treatment based on assessment of each client. At any stage, NAAMA may, at its sole discretion, refuse treatment to a client per NAAMA’s terms and conditions of treatment. In some instances it may be necessary for you to have a patch test ahead of treatment. This will be required if you have previously had laser treatment elsewhere or are on medication. We will inform you on receipt of your healthcare form.
LIABILITY POLICY
NAAMA will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that they provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, NAAMA consultants and/or nurses regarding the care of a treated area. Nothing in these terms of business shall exclude or limit NAAMA’s liability for death or any personal injury resulting from NAAMA negligence.
CLIENT CONCERNS AND COMPLAINT POLICY
NAAMA endeavors to treat all its clients appropriately, compassionately, and fairly.
If, however, you have an issue with any matter in relation to your treatment at NAAMA we encourage you to speak with your consultant. *Please note, if you have an urgent concern following treatment, that requires medical and/or clinical advice please contact us immediately to make us aware of the situation so that we can provide appropriate guidance and support.*
If you are not satisfied with the response from your consultant, or if you are no longer in the studio, please raise your concern, either verbally or in writing with the Studio Manager. If you choose to notify us in writing by email, please do so by emailing hello@naamastudios.com.
The Studio Manager will seek to understand and resolve your concern. It is likely that they will need to speak with you to understand more details; we will endeavor to do this and resolve your issue as quickly as possible, within 15 working days.
Where the concern cannot be resolved by the Senior Studio Team, we will escalate to the NAAMA Managing Director or appropriate person. Where relevant, they will conduct a full investigation into the matter taking up to 28 working days. You will be notified of the outcome of this investigation and provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.
Please be assured that NAAMA takes all client concerns very seriously and following investigation, will consider making changes to client services to continually evolve and better our overall experience.
If a resolution cannot be reached and your concerns are not allayed, you will be invited to submit a formal complaint, in writing, to the Managing Director or appropriate person. This can be done using the hello@naamastudios.com email address, or by addressing any handwritten communication to the Managing Director, NAAMA Studios, 10 West 18th Street, New York, NY, 10011. Please note, formal complaints of this nature may be referred to a qualified, independent professional.
CHILD CARE POLICY
Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being canceled and loss of the deposit. No children under the age of 16 years must be left unattended within the studio at any time.
PET POLICY
We do not allow any pets in the studio under any circumstances.
UNDER THE INFLUENCE
The staff at NAAMA may refuse treatment to any clients who are disruptive and/or under the influence of alcohol or drugs. (This does not include clients who are receiving prescribed medication).
FINANCING OPTIONS
NAAMA Studios Inc. is a broker, not a lender. We will refer your details to one of our partners for buy now pay later products and services exclusively at checkout if a buy now pay later option is selected by you. We do not receive a fee from the lender for the services they provide to you.
PayPal
NAAMA have enabled PayPal (PayPal Holdings, Inc.) to provide payment services at checkout. PayPal offers the option to Pay Later with its Pay in 3 scheme at its discretion.
Further information and PayPal’s user terms can be found here. General information on PayPal’s Pay in 3 can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in PayPal’s privacy statement.
OFFERS AND DISCOUNTS
Promotions can not be used in conjunction with any other offer.
NAAMA COPYRIGHT POLICY
All content on this website is covered by copyright © 2024 NAAMA Studios, unless otherwise stated.
This website and all its contents is protected by copyright law. This website is published by NAAMA and may not be reproduced, copied or downloaded. It is intended for private use only. This website (and all its contents) must under no circumstances be reused for corporate or commercial purposes, unless expressed written consent has been provided by NAAMA. Furthermore, it must not be transmitted, shared or reproduced on external networks, public or private, without the prior written consent of NAAMA. All other rights reserved.
The NAAMA name, the NAAMA logo and all other visual markers of the NAAMA brand are registered trademarks of NAAMA and must not be used by third parties, unless NAAMA has provided written authorization to do so. The technology used at NAAMA is proprietary and may not be reproduced, copied or simulated without written permission. Any infringement of NAAMA’s intellectual property and copyrights will result in appropriate legal action.
